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Villa Marion12

What styles of villa does The Agency offer?

In general, the majority of the villas we feature are privately owned and their interiors are usually a reflection of the owner’s personal taste. Whether it is a luxury Villa or a more country style Villa , all our Villas are unique and reflect the personality of the owner. We grant the high standards and quality of each Villa , as every each was inspected by our team.

Can I book online?

Currently we do not provide online booking. However, our agents are more than happy to help you anytime with your booking.

How do I make a booking?

Once you have chosen your Villa and entered your dates you can send us a request via the request form on the Villa Page. We will check the availability with the Owner of the Villa and will either accept or decline your booking (in which case we will suggest similar villas by email). In any case our customer service team will get back to you via email within 12 hours.

How will I receive my Confirmation and Arrival Instructions from The Agency ?

The confirmation and check in instructions will be sent via e-mail before your arrival date. To be certain you receive these e-mails, please adjust your spam filter to add the domain theagencyestates.com to your list of accepted email addresses. You will receive a reservation confirmation after your down payment has been applied to the reservation, and check in instructions with exact coordinates of you Villa will be sent after the full payment of your reservation.

What is the required length of stay?

Normally a 5 to 7 night stay is required. Many villas do accept shorter stays, especially if it is close to your departure date. During the Christmas and New Years Holiday period, most villas require a minimum stay of 10-14 nights. Please contact us in order to assist you properly, even if you would wish less stays.

Can you send me a brochure?

The best way to view our entire collection of villas is online, however a complete PDF format brochure is available, please feel free to request a brochure and we will be happy to oblige.

If we want to book excursions or other services while in villa, is there anyone that can help us?

Our representative service would be more than happy to help you and can be contacted during office hours whilst you are in the villa. Our concierge team will be happy to assist you via email during office hours or on mobile number if it is an emergency.

What age qualifies as an infant?

An infant must be under the age of 2 on the return journey to qualify for an infant fare. Infants can travel on the lap of an adult on the aircraft for a nominal fee. Unfortunately, infants do not receive a luggage allowance from the airline.

Are your villas pet-friendly?

Pets are generally not permitted in most of the villas. However, we do have some properties where pets are welcome – please check with your Travel Consultant.

What are your Check in / Check out times?

Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.

Do you offer Baby Sitting?

Most of our Villas offers also the amenity of a Baby Sitter upon request with extra charge. Please contact us or our agent in order to advise you with any special requirements.

Disabled Travelers

We are not a specialist provider of accommodation for the disabled. Many properties are not equipped to cater for the needs of disabled guests and this may cause problems for wheelchair users. It is therefore essential that before booking you should inform us of any special requirements so that we can advise you of the most suitable property for your needs.

How do I get the key to the villa?

You will either be met at the airport or at the villa by a local representative who will give you your keys to the villa as well as a house tour to familiarize you with all aspects of the villa.

Do all of your villas include staff personnel?

You will either be met at the airport or at the villa by a local representative who will give you your keys to the villa as well as a house tour to familiarize you with all aspects of the villa.

Can you arrange a chef during our stay?

Our team can arrange for a chef to tailor-made dinner party for you – please ask for a quote and sample menus when you make your booking. Everything that you wish can be arranged as long as we are aware of it in advance.

What services does The Agency provide other than booking the villa

In-villa Services
• Cooks – for every meal, or just a few
• Prepared Meals delivered to your villa
• Fully Catered & Staffed Gourmet Meals or Events
• Pre-arrival Grocery Shopping
• Massage & Spa services
• Personal Yoga Instructors or Personal Trainers
• Work out equipment rentals
• Office equipment rentals
• Babysitting
• Additional Maid Service or villa staffing

Destination Concierge Services
• Tennis Lessons / Court Time
• Tee Times / Golf Excursions
• Scuba Diving & Snorkeling
• Yacht Charters / Sailing Charters
• Horseback Riding
• Art & Historic Tours
• Trekking Tours
• Vineyard Tours and Wine Tasting
• Cooking Lessons & Demonstrations

Do you have a Lost and Found?

Yes. If you forget something behind on your visit and we find it, we can hold it for you. If you contact us soon enough , we can arrange to send you the forgotten item at your address with extra charge.

 

There is pool heating at the villa – how much does it cost and do I need to book it in advance?

Pool heating is an additional extra and, if it is available at your chosen villa, should be booked in advance. The cost varies dramatically from villa to villa so please call us for a quote. It is important to remember that if you decide to have a pool heated in the cooler months it will cost more than heating a pool in the summer months.

Will pool toys and sports equipment be provided at the villa?

Inflatable pool toys left by previous clients are normally removed prior to your arrival. You will also need to provide your own sports equipment (eg. tennis racquets and golf clubs) even if there is a tennis court at the villa or a golf course nearby.

Are the Villas non-smoking?

Yes, all of our Villas are non-smoking. Smoking is only permitted outside of the property.

How often does the maid visit?

If the maid is not included in your villa price, then this varies from villa to villa. So please see the individual villa description to establish how often you can expect to see the maid during your stay. Please remember that maids do not work Sundays or bank holidays.

Do we need to bring our own towels?

Every villa has a supply of towels for use in the bathrooms. Most villas provide towels for use by the pool but you should check the individual villa description or call our reservations team to check. No towels provided at the villa should be taken to the beach.

Will there be a hairdryer at the villa?

Hairdryers are not provided so please remember to take one with you.

Do you provide plug-in insect repellents?

Plug-in insect repellents are not provided at the villa, nor do we supply fly spray or ant powder but if you wish to take additional precautions you will need to take these with you or purchase them in resort.

I need a cot and high chair for my infant – will this be supplied?

We can provide one cot and one high chair but requests must be made at the time of booking. It is important to note that cots are often of the travel-type and unsuitable for children over the age of two. Please remember that cot linen is not supplied.

How can I pay?

Payments can be made by debit or credit card online or with a member of our reservations team over the telephone. Please note that credit card payments attract a 2% fee. Alternatively, you may prefer to send us a cheque.

 

Insurance & Accidents

If I break something at the villa, or notice that something is broken when I arrive, what should I do?

It is imperative that you advise the house manager if you notice that something is broken so that they can arrange for the item to be replaced. If you break something, we would again suggest that you speak with the house manager as they will be happy to replace the item for you, paying them directly for the replacement to avoid a deduction from your security deposit. Please remember to ask for a receipt should you decide to claim on your travel insurance.

Should I buy Travel Insurance?

YES! You’ve invested a lot of money, time and aspirations into your upcoming vacation, and Travel Insurance serves to protect that investment from cancellation, delay, loss, theft or disruption due to medical emergencies (on vacation or back at home).

Can I contact you if there is a problem with my booking?

You can contact one of our travel consultants anytime by email ([email protected]) or call us on +30 6943511310. We would be happy to assist you.